1. ORDERING
Do I need to have an account to order?
No, you can place an order as a guest. However, creating an account with us provides several benefits:
Quick checkout process
Easily view your order status and order history
Receive updates about new product releases and special promotions
What if I forgot my password?
On the login page, click "Lost password?" and you will be redirected to a page where you can create a new password.
What if I entered the wrong email address?
Please contact us so we can update your email address. We can change your email address, name, and shipping address, but we cannot modify the products or details of your order once it has been placed.
Are there any exchange rates?
All transactions are processed in US Dollars. If your credit card uses another currency, your order total will be calculated according to the daily exchange rate applied by your card issuer on the date the transaction is processed.
What payment methods do you accept?
We accept major credit cards, including VISA, Mastercard, and American Express, as well as PayPal payments.
We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, all payment information is entered through an SSL-secured webpage.
Your information is encrypted and securely transmitted to our payment provider's network, where your card and transaction are authorized and approved.
Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right to accept or decline an order, or any portion of an order, at our discretion, even after an order confirmation has been issued or payment has been authorized.
If payment has already been authorized and the order is canceled, a refund will be issued to the original payment method.
Any cancellation request submitted after an order has been placed may be subject to a cancellation fee of 30% of the total order value, as payment processors and credit card providers may charge cancellation-related fees.
Please note that orders that have already been packed or shipped cannot be canceled.
How do I set my shipping address?
Because our website and services operate in English, all address information must be entered using English characters and punctuation.
If your address contains non-English characters, please use the closest English equivalent whenever possible.
Can I change my shipping address after placing an order?
Shipping addresses cannot be changed after an order has been processed or shipped.
Please provide a permanent residential address instead of a temporary or vacation address, as customs processing times may vary and packages may be delayed.
When will my order arrive?
Delivery times depend on the shipping method selected during checkout.
Once your order has shipped, tracking information will usually be sent by email within 24 hours.
We are not responsible for delays caused by customs authorities or other factors outside our control.
How do I track my order?
Tracking information will be emailed to you once your order has been shipped.
In most cases, the tracking number will be available within one business day after shipment.
Can I use several discount codes in one order?
Promotion and discount codes cannot be combined with other offers or discounts unless otherwise stated.
What should I do if items are missing from my order?
If any item is missing from your order, please contact us immediately with your order number and details of the missing product.
2. SHIPPING AND CUSTOMS
When will my order be processed?
Upon receiving an order, we will complete processing within 2–3 business days.
Depending on the shipping destination and product availability:
Orders shipped from our local warehouse typically arrive within 3–5 business days.
Orders fulfilled from our origin warehouse typically require 10–15 business days for final delivery.
Please note that processing times may be extended during public holidays, promotional events, and peak shopping seasons.
Orders are processed Monday through Friday. Orders are not processed or shipped on weekends.
Please contact us if you do not receive tracking confirmation within 5 business days after completing your payment.
How will my order be shipped?
For available shipping methods and delivery details, please refer to our Shipping Policy page.
3. RETURNS
How do I return an item?
If you are not satisfied with your purchase and would like to return an item, please contact us within 30 days of receiving your order.
Please provide your order number and the reason for your return.
Our customer service team will review your request and provide further instructions if your return is approved.
For information about final sale items, please refer to our Return Policy.
All returned items must be unused, in original condition, and include the original packaging.
Will shipping be covered for my returns?
All return shipping costs and related fees are the responsibility of the customer unless the item received is defective, damaged, or incorrect.
What if the item I received is defective, incorrect, or damaged?
Please contact us within 7 days of receiving your order if you receive an item that is incorrect, missing, damaged, or defective.
Please include your order number, photos of the item(s), and any relevant details about the issue.
Our customer service team will review your case and work to provide a suitable solution as soon as possible.
How long does the return process take?
Return processing may take up to 14 business days from the date we receive your returned package.
We will send you an email confirmation once your return has been inspected and processed.
When will I receive my refund?
Approved refunds will be issued to your original payment method.
If you paid by credit or debit card, the refund will be submitted to your card issuer within 3–8 business days after we receive and approve the returned item or cancellation request.
Please note that the time required for the refund to appear in your account depends on your bank or card provider.
If you have not received your refund, please contact your bank or credit card company, as additional processing time may be required before the refund is posted.