When Will My Order Be Processed?
We want to make sure you receive your items as quickly as possible. When placing an order, please ensure that you select the correct model, color, and product options, as we are unable to modify orders once they have entered our processing system.
Orders are processed within 2–3 business days after being placed and are shipped on the next business day after processing is completed.
Depending on the shipping destination and product availability, orders dispatched from our local warehouse typically arrive within 3–5 business days. Orders fulfilled from our origin warehouse generally require 10–15 business days for final delivery.
Please note that processing times may be extended during public holidays, promotional events, or peak shopping seasons.
Shipping Confirmation
A shipping confirmation email will be sent to you once your order has been shipped. This email will include tracking information so you can monitor the status of your shipment.
Shipping costs are calculated based on the package weight and delivery destination.
Customers are responsible for any customs duties, import taxes, and related fees for international orders.
Tracking
As the recipient, you are responsible for tracking your order and providing any required information or documents requested by customs authorities or the shipping carrier.
If an order is returned to the sender or marked as unsuccessful delivery because the recipient failed to follow up, provide required documents, or respond to courier notifications, we may not be able to provide a free refund or replacement. Additional shipping costs may apply if a new order needs to be placed.
Delivery
Your local customs office may require additional documents or processing time to clear your package, which may delay the estimated delivery date.
Your order may be delivered by either your local postal service or a local courier, depending on your location and available delivery services.
In many areas, packages are delivered through the local postal system and may arrive together with your regular mail.
If you are not available at the time of delivery, the postal service or courier may leave a notice with instructions on how and where to collect your package or arrange a new delivery attempt.
Taxes & Duties
Import taxes, customs duties, and other related fees may be charged when your package arrives in the destination country. These charges are determined by the customs authorities of the destination country.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Prime Tuition Center Co.
For more information about possible customs charges, please contact your local customs office.
Customs & Regulations
Customers are responsible for checking their local postal regulations and import restrictions before placing an order.
Prime Tuition Center Co is not responsible for items that are delayed, rejected, confiscated, or returned due to restrictions or regulations in the destination country.
Foreign Transaction Fees
If your credit card account is registered in a currency other than US Dollars, your bank or card provider may apply a different exchange rate from the one displayed on our website.
You may also be charged a foreign currency transaction fee. These fees are determined by your bank's pricing policies and transaction rules.
Prime Tuition Center Co is not responsible for any exchange rate differences or additional fees charged by your bank or credit card provider.
For more information about foreign transaction fees, please contact your bank directly.
Our store prices may be displayed in your local currency while browsing, but final checkout transactions are processed in US Dollars.
Cancellation / Changes
If you need to change or cancel your order, please contact us as soon as possible.
We process and ship orders quickly, so we cannot guarantee that changes or cancellations can be made after an order has entered the processing stage.
Once an order has been processed by our warehouse, no changes can be made.
Please note that orders that have already been packed or shipped cannot be canceled.